eFaucets offers the best names in kitchen and bathroom plumbing all in one place! The company's mission is to make remodeling the Kitchen or Bathroom "as fast easy, and enjoyable as possible". Products are all brand-new, in the box, items.
Top brands carried at eFaucets include:
Products are sorted online for ease of search according to:
eFaucets is a division of eImprovement.com, LLC, which is a private company with headquarters in Racine, Wisconsin, US.
According to LinkedIn, eFaucets was founded in 2003 and has a company size of 11-50 employees. The co-founders of eFaucets are Nicholas Fox and Michael Fox. While Nicholas Fox is President and Co-Owner, Michael Fox is Co-Owner and Chief Operating Officer.
There are mixed customer reviews for eFaucets online.
At Reseller Ratings, there are several negative websites about eFaucets. One consumer writes:
"eFaucets.com / eImprovement.com is one of the worst online retailers I have ever dealt with. I am building a new home. I ordered two vessel sinks from them. Their website said "IN STOCK" by the ORDER NOW button. After I placed the order they immediately processed my credit card and didn't ship the product.
After 5 weeks of waiting, communicating with them by phone, by their online messaging system and by email they told me it would be another 5 weeks before delivery. When I canceled the order they wouldn't send me a confirmation of cancellation NOR did they credit my credit card. I had to call MasterCard and dispute the charges..." -Mrock1123, Reseller Ratings
Another consumer gives the company one out of five stars and writes about the Restocking Fee for returns:
"Be sure to read the fine print. I Just purchased a Grohe Faucet. Within 30 minutes of receiving the faucet I determined that it would not work for me. When I called for a return authorization they advised me that I was subject to a 20% restocking fee... Nothing they could do about it..." -Renov, Reseller Ratings
There are also positive reviews online:
"This was another smooth transaction with efaucets. Everything I needed for bath/kitchen remodel, in stock, on time, great prices and no problems. Love it." -Karen J, eImprovement.com
"I bought an American Standard toilet from eFaucets.com. It was exactly as advertised, priced at the lowest price that I could find and works excellently." -Virginia Gentleman, eImprovement.com
eFaucets.com is not BBB Accredited. eImprovement.com is BBB Accredited, and has been since 2006. The Better Business Bureau gives eImprovement.com a grade of A+. The BBB has closed 372 complaints for the private company in the last three years; 51 of these complaints closed in the last 12 months. The majority of complaints are for Problems with Product/Service, while other complaints are for Advertising/Sales Issues, Billing/Collection Issues, Delivery Issues, and Guarantee/Warranty Issues.
eFaucets won the 2007 BizRate Circle of Excellence Gold Honoree award for Overall Customer Satisfaction. As well, the company has a rating of Excellent from STELLA Service.
Alexa, The Web Information Company, gives efaucets.com a Traffic Rank globally of #57,209 and Traffic Rank in the US of #10,258. While traffic is up 0.5% in the past month globally, the last three months shows a global decrease of 11%.
US data at Compete shows that efaucets.com had 266,637 visitors in May of 2012. The number is up over 32% from the previous year! For competitive rank (by UVS), the company is doing well at 7,730, which is a growth spurt of nearly 3,000. For competitive rank, the company is second in its similar grouping only to faucetdirect.com.
Google PageRank Checker shows efaucets.com at a four out of ten.
eFaucets has a large social media presence as it is spread over several networks.
eFaucets has a large presence on Facebook. The Facebook business page has over 33,700 followers. There are regular posts of information and photos by the company, as well as feedback posted by consumers. There is even a Facebook Product Application connected to the page!
On Twitter, there is a smaller presence with just over 1,300 followers and only about 300 Tweets sent from the profile. In addition, the company has profiles on LinkedIn, YouTube, and Pinterest. The YouTube channel has received just over 625,000 video views.
The company operates a blog. eFaucets.com Blog has not been updated in the past few months, at the time this review is written. There are eight followers through Google Friend Connect, and the number of email subscribers is not revealed to readers.
There is no Google+ page for the company.
The website has a secure payment system. The company uses VeriSign as its SSL (Secure Socket Layer) digital certificate provider. VeriSign's technology encrypts all personal information during the checkout process. The checkout screens use a secure (https://) connection when taking payment information.
Google's Safe Browsing Diagnostic Page for www.efaucets.com does not currently list the site as suspicious. The site has not hosted malicious software over the past 90 days.
Prices at the website are significantly lower than retail price. The site pairs retail price with the eFaucets price to show consumers amount of money saved on each item.
Examples of current prices are:
There are also coupons available within the Sales section of the website. Current coupons available include:
- 5% off orders over $2000 with coupon code "5SAVE"
- 4% off order over $1000 with coupon code "4SAVE"
There are volume discounts available as well for professionals.
eFaucets offers shipping across the United States, but does not currently ship internationally. Ground delivery is free for faucets, accessories and parts $99 and over (except for Alaska and Hawaii, which require an additional surcharge). There is no shipping on weekends and no shipping to PO Boxes or APO addresses. The approximate shipping time for the ground orders is 3-7 business days.
For shorter shipping time, there are additional charges. For example, 2nd Day Air for orders $99 and over is $19.99 for the first item and $2.99 for each additional item. For orders $98 and under, ground shipping is $8.99 for the first item and $1.99 for each additional item. Again, the general delivery period is 3-7 days.
Warehouse locations are located across the US to allow for Short Lead-Times and Low Cost Freight Rates.
The company accepts a variety of payment methods. eFaucets accepts:
- Google Checkout
- Major Credit Cards
The credit cards accepted at the website are:
- Discover card
Few online competitors offer as many varied choices as the website. eFaucets does not currently accept the methods of EbillMe, E-Check, or QPass.
The company offers a 30 Day Return or Exchange Period. eFaucets accepts returns that have not been removed from original packaging, were not shipped correctly, are defective, have not been installed, or that are returned within 30 days. Defective products must be exchanged for the same item.
Exchanges are accepted for merchandise that was not shipped correctly, has not been installed, is defective, is wrong in size/color/style, was ordered incorrectly, or is exchanged within the 30 period.
No products are accepted back by the company after 30 days of the purchase date. Special order items are not returnable after they are shipped. Products $15 or less are also not returnable. For complete details, please see the embedded link in this section of the review.
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